Innovative Priority Mechanisms in Service Operations : Theory and Applications

Cui, Shiliang; Wang, Zhongbin; Yang, Luyi

doi:10.1007/978-3-031-30841-3

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https://library.oapen.org/bitstream/20.500.12657/63946/1/978-3-031-30841-3.pdf
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https://library.oapen.org/bitstream/20.500.12657/63946/1/978-3-031-30841-3.pdf

Author(s)

Cui, Shiliang

Wang, Zhongbin

Yang, Luyi

Language

English

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Abstract

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.

URI

https://directory.doabooks.org/handle/20.500.12854/101650

Keywords

Service Operations; Priority Queues; Service Innovations; Queue-scalping; Referral priority program; Service-position-trading; Linesitting; Dynamic priority policy; Decision Making; Applications to Service Systems; Queueing Theory; thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industries; thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas; thema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJT Operational research; thema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies