Innovación en gestión de calidad para MIPYMES en La Concordia: Impacto comercial, social y tecnológico

Abstract

This article explores innovation in quality management for MSMEs in La Concordia, focusing on its commercial, social and technological impact. MSMEs play a crucial role in the local economy, but face challenges related to quality management and adaptation to new technologies. This study seeks to analyze how innovative quality management practices can improve their competitiveness and sustainability. A mixed approach was used, combining surveys of MSME owners and data analysis on their commercial, social and technological performance before and after implementing innovative practices. Interviews with experts in quality management and technology complemented the study. The findings show that the adoption of advanced quality systems and technology has improved operational efficiency by 25%, increased sales by 15% and strengthened the social image of companies. In addition, the improvement in human resources management and customer satisfaction stands out. Innovation in quality management is a key factor to boost the growth and competitiveness of MSMEs in La Concordia, with a positive impact on their economic, social and technological development.