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dc.contributor.authorWoodcock, Jamie
dc.date.accessioned2021-02-10T12:58:18Z
dc.date.issued2016-11-20
dc.date.submitted2019-01-18 23:55
dc.date.submitted2018-12-01 23:55:55
dc.date.submitted2020-03-17 03:00:34
dc.date.submitted2020-04-01T10:57:35Z
dc.identifier1004059
dc.identifierOCN: 1100489809
dc.identifierhttp://library.oapen.org/handle/20.500.12657/26026
dc.identifier.urihttps://directory.doabooks.org/handle/20.500.12854/37842
dc.description.abstract*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
dc.languageEnglish
dc.rightsopen access
dc.subject.classificationbic Book Industry Communication::J Society & social sciences::JH Sociology & anthropology::JHB Sociology::JHBL Sociology: work & labour
dc.subject.otherSociology
dc.subject.otherLabour
dc.subject.otherTrade Unions
dc.subject.otherCultural Studies
dc.subject.otherPolitical Theory
dc.subject.otherDigital Culture
dc.subject.otherEthnography
dc.subject.otherCall Centres
dc.titleWorking the Phones
dc.title.alternativeControl and Resistance in Call Centres
dc.typebook
oapen.identifier.doi10.2307/j.ctt1h64kww
oapen.relation.isPublishedBycdf55516-7e48-4edb-898e-73aa7305a12c
oapen.relation.isFundedBy969f21b5-ac00-4517-9de2-44973eec6874
oapen.relation.isFundedByb818ba9d-2dd9-4fd7-a364-7f305aef7ee9
oapen.relation.isbn9781786800145;9781786800152
oapen.collectionKnowledge Unlatched (KU)
oapen.grant.number102183
oapen.grant.programKU Select 2018: HSS Backlist Books
dc.number102183
dc.relationisFundedByb818ba9d-2dd9-4fd7-a364-7f305aef7ee9


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