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Smart Services: Artificial Intelligence in Service Systems

dc.contributor.editorAmorim, Marlene
dc.contributor.editorCohen, Yuval
dc.contributor.editorReis, João
dc.date.accessioned2023-07-14T14:32:12Z
dc.date.available2023-07-14T14:32:12Z
dc.date.issued2023
dc.identifierONIX_20230714_9783036562834_131
dc.identifier.urihttps://directory.doabooks.org/handle/20.500.12854/101432
dc.description.abstractThis special issue contains 11 papers dealing with various aspects related to the usage of artificial intelligence in service provision. The Special Issue includes a broad range of papers covering recent applications of AI and new technologies across service businesses. The papers cover managerial and customer challenges, technologies, service robotics and research trends. Overall, the Special Issue offers knowledge for advancing the adoption of AI in services and inspiring managerial decisions and innovation in the fields of: service systems, smart service, service digitization, customer interactions, artificial intelligence, emotion detection, servitization, service robots and digitalization.
dc.languageEnglish
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNT Media, entertainment, information and communication industries::KNTX Information technology industriesen_US
dc.subject.otherSmart service, Artificial Intelligence, Intelligent services, Service 4.0, Service digitalization, Intelligent healthcare, Intelligent chatbot,&nbsp
dc.titleSmart Services: Artificial Intelligence in Service Systems
dc.typebook
oapen.identifier.doi10.3390/books978-3-0365-6284-1
oapen.relation.isPublishedBy46cabcaa-dd94-4bfe-87b4-55023c1b36d0
oapen.relation.isbn9783036562834
oapen.relation.isbn9783036562841
oapen.pages216
oapen.place.publicationBasel


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