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dc.contributor.editorLee, Jungwoo
dc.contributor.editorHan, Spring H.
dc.description.abstractThis open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
dc.relation.ispartofseriesThe ICT and Evolution of Work
dc.rightsopen access
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Management::KJM Management and management techniques::KJMV Management of specific areas::KJMV2 Personnel and human resources managementen_US
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KJ Business and Managementen_US
dc.subject.classificationthema EDItEUR::K Economics, Finance, Business and Management::KN Industry and industrial studies::KNS Hospitality and service industriesen_US
dc.subject.otherHuman Resource Management
dc.subject.otherBusiness and Management, general
dc.subject.otherInnovation and Technology Management
dc.subject.otherCOVID-19 Post-pandemic Service Industry
dc.subject.otherService Management
dc.subject.otherDigital Transformation of the Service Sector
dc.subject.otherChanges in the Nature of Services in the East
dc.subject.otherOpen access
dc.subject.otherPersonnel & human resources management
dc.subject.otherBusiness & Management
dc.subject.otherHospitality & service industries
dc.titleThe Future of Service Post-COVID-19 Pandemic, Volume 1
dc.title.alternativeRapid Adoption of Digital Service Technology
oapen.imprintSpringer Singapore
oapen.grant.number[grantnumber unknown]

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open access
Except where otherwise noted, this item's license is described as open access