Process Measurement in Business Process Management : Theoretical Framework and Analysis of Several Aspects
Abstract
Process measurement deals with the quantification of business process models using process model metrics. This book presents a theoretical framework for the prediction of external process model attributes (as, for example, error-proneness and understandabiltiy) based on internal (structural) attributes. The properties of proposed metrics are analyzed. A visualization technique for metric values is introduced and metrics for process model understandability and granularity are evaluated.
Keywords
process model metric; business process management; process measurementISBN
9783866447899Publisher
KIT Scientific PublishingPublisher website
http://www.ksp.kit.edu/Publication date and place
2012Classification
Business strategy