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    E-engagement: A guide for Public Sector Managers

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    https://library.oapen.org/bitstream/20.500.12657/33763/1/459088.pdf
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    https://library.oapen.org/bitstream/20.500.12657/33763/1/459088.pdf
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    https://library.oapen.org/bitstream/20.500.12657/33763/1/459088.pdf
    Author(s)
    Chen, Peter
    Language
    English
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    Abstract
    Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.
    URI
    https://directory.doabooks.org/handle/20.500.12854/26110
    Keywords
    websites; information resources management; communiciation technologies; Decision-making; E-democracy; Policy; Public sector; Software
    DOI
    10.26530/OAPEN_459088
    Publisher
    ANU Press
    Publisher website
    http://press.anu.edu.au
    Publication date and place
    Canberra, 2007
    Classification
    Communication studies
    Pages
    103
    Rights
    http://press.anu.edu.au/about/conditions-use
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    Credits


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    • logo Investir l'avenirInvestir l'avenir
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    • logo EUEuropean Union
      This project received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 871069.

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