Surprise!
From CEOs to Navy SEALs: How a Select Group of Professionals Prepare for and Respond to the Unexpected
Abstract
This report relates what professionals believe creates surprise, how they respond to it, and how the effects of surprise can be mitigated. RAND researchers interviewed representatives from 13 diverse professions and identified some common coping strategies, such as relying on past experience and trying to reduce the level of chaos in the environment.
Keywords
Management & Organizational Behavior; Sociology; BusinessISBN
9780833081063, 9780833081032Publisher
RAND CorporationPublication date and place
2013Classification
Management and management techniques
Business strategy
Social impact of disasters / accidents (natural or man-made)