TY  - BOOK
AU  - Kleiner, Frank
AB  - The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.
DO  - 10.5445/KSP/1000045291
ID  - OAPEN ID: 34705
KW  - IT-Service-Management
KW  - Semantic Wiki
KW  - ITSM
KW  - Wiki
KW  - Semantisches Wiki
L1  - https://www.ksp.kit.edu/9783731503330
LA  - English
LK  - https://directory.doabooks.org/handle/20.500.12854/59193
PB  - KIT Scientific Publishing
PY  - 2015
SN  - 9783731503330
TI  - A Semantic Wiki-based Platform for IT Service Managementnull
ER  - 
